NEO Emergency e l'esperienza di Bolzano

Humanizing care starting from data

This event represents a concrete opportunity to explore how the conscious use of technology and data can help restore the centrality of the relationship between healthcare professionals and patients.

During the meeting, we discussed how data and digital technologies can become allies in creating care pathways that are more consistent with people's needs, improving the quality of the experience for both caregivers and patients. We discussed how to overcome the limitations of traditional organizational models to embrace a new healthcare culture based on listening, respect, and presence.
The authenticity of relationships, mutual trust, and human dignity will be the central themes of the dialogue, with the ambition of outlining practical and sustainable actions to build a healthcare system that is closer to people.

It is not just a matter of imagining a more humane future for healthcare, but of starting, together, to make it a reality.

Discover the app

The Emergency Room that informs you,
Step by step

Waiting is no longer an empty moment: it is enhanced with targeted information, interactive questionnaires and practical advice. In addition, with a simple gesture, the patient can involve caregivers, who remain updated and close even from a distance. Transparent communication that reduces anxiety and disorientation, restoring confidence in the treatment process.

Always stay informed, from triage to resignation

You will receive push notifications with updates on the different phases and you can view personalized information content based on your progress.

Live the wait in a conscious way

While waiting, you will be able to access informational materials, questionnaires and educational content designed to help you better understand the procedures and the meaning of the steps you are taking.

A new way of communicating with the hospital

Sanitrack improves communication between patients, healthcare personnel and family members, offering a direct, clear and transparent channel.
Communicate essential information while waiting for your visit.

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How does the experience change in Emergency Room

Communication

It informs patients and caregivers in a clear, constant and personalized way.

Waiting

Turn idle time into an opportunity for orientation and awareness.

Report

It reduces the sense of abandonment, promotes trust and involvement.

Efficienza

It lightens the information load on staff and optimizes flows.

Sicurezza

It improves the traceability of information and reduces the risk of misunderstanding.

Coinvolgimento

It enhances the presence of the family network, without burdening clinical work.

A change that involves everyone.

NEO Emergency is designed to improve the experience of those who enter the Emergency Room — and those who work there — right from the start.

For patients, the possibility of receiving clear and continuous information along the way reduces uncertainty and promotes greater awareness.
Through the app, each person can keep track of their journey thanks to a real “digital diary”, in which to write down questions, take notes, save useful reminders for comparison with healthcare personnel.
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In a context often perceived as chaotic and impersonal, this new mode of communication restores an active role to the patient.
Even the patient's social circle — family, friends, caregivers — is finally involved.

With the consent of the assisted person, it is possible to receive real-time updates on the evolution of the path, reducing the anxiety of waiting and strengthening emotional support. The patient decides who can access the information, selectively and with respect for privacy.

For healthcare personnel, the immediate availability of data collected during the triage phase or directly through the app makes it possible to alleviate repetitive information activities with low added value.
Professionals can thus dedicate more time to clinical and relational activities, meeting more prepared and less disoriented patients. Even for the hospital facility, the impact is significant: the digitization of information flows allows greater traceability, reduces the risk of communication errors and improves the perceived quality of the service. The overall effect is a more fluid, humane and efficient treatment path.

From data to care: perspectives for humanizing health systems

Humanizing care starting from data

The Emergency Room that informs you,
Step by step