The emergency room experience is often marked by long waits, uncertainty and lack of information: patients feel disoriented, family members experience the anxiety of not knowing and healthcare professionals must manage continuous requests that take precious time away from treatment.
With the NEO Emergency platform this scenario changes: after the triage, the patient accesses a dedicated app via QR code and receives personalized notifications on each phase of the journey, can write down questions and share updates with their social circle.
Thus, waiting turns into a space for awareness and involvement, capable of reducing anxiety and frustration; for caregivers it means feeling an active part even at a distance, while for healthcare personnel it means meeting patients who are more prepared, less disoriented and more serene.
It informs patients and caregivers in a clear, constant and personalized way.
Turn idle time into an opportunity for orientation and awareness.
It reduces the sense of abandonment, promotes trust and involvement.
It lightens the information load on staff and optimizes flows.
Migliora la tracciabilità delle informazioni e riduce il rischio di incomprensioni.
It enhances the presence of the family network, without burdening clinical work.
Neo Emergency is one of Neosperience Health's solutions dedicated to the digitalization of healthcare processes.
Explore all the benefits for hospitals, clinics, RSA and pharmaceutical facilities,
and discover how together we can transform the care experience of your patients.
